1. Controller
The controller within the meaning of data protection laws, in particular the EU General Data Protection Regulation (GDPR), is:
Silentpower Gemeinschaftspraxis GmbH
Yvonne Waldraff
Altstetterstrasse 121
8048 Zurich
Switzerland
Phone: +41 79 570 79 79
Email: info@silentpower.com
Website: https://yvonnewaldraff.com
If you have any questions regarding data protection or the processing of your personal data, you may contact us at any time using the contact details above.
2. General Information
The protection of your personal data is important to us. We process personal data confidentially and in accordance with applicable Swiss data protection law, in particular the Swiss Federal Act on Data Protection (FADP) and the corresponding Data Protection Ordinance.
Where the European Union General Data Protection Regulation (GDPR) applies to a specific data processing activity, we also comply with the relevant provisions of the GDPR.
This Privacy Policy explains what personal data we process in connection with our website and services, the purposes for which we process such data and the rights available to you.
Personal data means any information relating to an identified or identifiable natural person.
3. Personal Data We Process
Depending on how you use our website, we may process the following categories of personal data in particular:
- first name and surname
- email address
- telephone number
- information you provide to us via contact forms or email
- technical data such as IP address, browser type, operating system and device information
- date and time of access to the website
- pages and content accessed
- referrer URL
- cookie and consent information
- information about the use of our website
- data relating to newsletter subscriptions or other enquiries
As a general rule, we only process personal data that is necessary for the respective purpose.
4. Purposes of Data Processing
We process personal data in particular for the following purposes:
- providing and operating our website
- communicating with prospective and existing customers
- handling contact enquiries
- organising and delivering our offerings and services
- sending information and newsletters
- improving our website and our offerings
- audience measurement and statistical analysis
- ensuring the security of our website
- complying with statutory obligations
- safeguarding our legitimate interests
5. Legal Bases
Under Swiss data protection law, we process personal data in particular in accordance with the principles of lawfulness, proportionality, purpose limitation and transparency.
Where the GDPR applies, processing is based in particular on the following grounds:
- consent
- performance of a contract or taking steps prior to entering into a contract
- compliance with a legal obligation
- safeguarding legitimate interests
As a general rule, consent may be withdrawn at any time with effect for the future.
6. Retention Period
We retain personal data only for as long as necessary for the respective purpose or as required by statutory retention obligations.
The data is subsequently deleted or anonymised, unless there are statutory or contractual grounds for retaining it for longer.
7. Hosting and Server Log Files
Our website is hosted by an external hosting provider.
When you visit the website, the hosting provider may automatically collect technical information in server log files. This may include in particular:
- IP address
- date and time of access
- page or file accessed
- volume of data transferred
- browser used
- operating system used
- referrer URL
This information is required in particular to make the website technically available, ensure its stability and security, and detect potential technical problems or abusive access.
8. SSL/TLS Encryption
Our website uses SSL or TLS encryption.
This means that data transmitted between your browser and our website is encrypted. One way to recognise an encrypted connection is that the website address begins with “https://”.
Despite appropriate technical and organisational security measures, data transmission over the Internet can never be guaranteed to be entirely risk-free.
9. Contacting Us
If you contact us via a contact form, email, telephone or any other means, we process the information you provide to handle your enquiry and any follow-up questions.
This may include in particular your name, email address, telephone number and the messages you send us.
As a general rule, we do not disclose this data to third parties without your consent, unless this is necessary to handle your enquiry or required by law.
10. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Cookies are small files that can be stored on your device. Among other things, they enable technical functions of the website, store preferences or help us better understand how our website is used.
We distinguish in particular between:
- strictly necessary cookies
- functional cookies
- statistics and analytics cookies
- marketing or third-party cookies
Where consent is required, the relevant cookies and services are activated only after you have given your consent in the cookie banner.
You can change your cookie preferences at any time using the privacy or cookie settings provided on the website.
The Federal Data Protection and Information Commissioner (FDPIC) points out that, depending on their design, cookies and similar technologies may also be used to track user behaviour. Transparent consent that users can control is therefore particularly important.
11. Consent Management
We use a consent or cookie management solution on our website.
This allows us to store the privacy and cookie settings you have selected.
This may involve storing information about your consent, the time of your decision and technical details, among other things.
This processing serves in particular to implement your choice technically and to provide evidence of it.
12. Google Analytics
We may use Google Analytics 4, a web analytics service provided by Google, on this website.
Google Analytics enables us to evaluate statistical information about the use of our website. This may involve processing information about pages visited, time spent on the website, devices and browsers used, the source of website visits and interactions on the website, among other things.
Google states that IP addresses of users in Switzerland, the European Union and the United Kingdom are not logged or stored. IP addresses are used to derive approximate location information and are then discarded.
Google Analytics is activated on our website only to the extent permitted by our cookie settings and the applicable data protection provisions.
If you do not consent to analytics cookies, the relevant Analytics tags should not be used to analyse your activities on the website.
Provider:
Google Ireland Limited
Gordon House
Barrow Street
Dublin 4
Ireland
Depending on the processing involved, data may also be processed by other Google companies or technical service providers.
Further information can be found in Google’s privacy information.
13. YouTube
Videos from the YouTube platform may be embedded on our website.
YouTube is a Google service.
When a YouTube video is loaded or played, data may be transmitted to Google or YouTube. This may include in particular technical device information, your IP address and information about your interaction with the video.
Where possible, we use privacy-friendly embedding options or load YouTube content only after the relevant consent has been given.
Google offers a privacy-enhanced mode for embedded videos via the domain youtube-nocookie.com. According to Google, playing an embedded video in this mode is not used to personalise the browsing or advertising experience.
Provider:
Google Ireland Limited
Gordon House
Barrow Street
Dublin 4
Ireland
14. Google Fonts
Our website may use fonts from Google Fonts.
Where Google Fonts are hosted locally on our web server, no direct connection to Google is established when the fonts are loaded.
If fonts are loaded externally via Google, your browser may establish a connection to Google’s servers. Technical data, in particular your IP address, may be transmitted in the process.
As a general rule, we recommend hosting web fonts locally wherever this is technically possible.
16. Newsletter and Mailchimp
If you subscribe to our newsletter, we process in particular your email address and, where applicable, your name and any other information you provide voluntarily.
We may use Mailchimp to send newsletters.
Mailchimp is a service provided by The Rocket Science Group LLC, a company within the Intuit group.
The data required for the newsletter may be processed on servers outside Switzerland.
Mailchimp has a Data Processing Addendum. For data transfers to which the Swiss Federal Act on Data Protection applies, Mailchimp provides for the use of standard contractual clauses with adaptations to Swiss data protection law.
As a general rule, subscribing to the newsletter is voluntary.
You can unsubscribe from the newsletter at any time. An unsubscribe link is included in every newsletter email.
After you unsubscribe, your data will no longer be used to send newsletters, unless there are statutory or legitimate grounds for retaining it for longer.
16. Social Media
We maintain a presence on social networks, in particular Instagram and Facebook.
Our website may contain links to these platforms.
Where these are simply ordinary links, visiting our website does not in itself transmit any data to the respective platform. Only when you click the relevant link do you leave our website and access the respective service.
The privacy policies of the respective platform provider apply to the processing of personal data on those platforms.
17. Facebook and Instagram
Facebook and Instagram are operated by companies within the Meta group.
For users in Europe, the responsible entity is in particular:
Meta Platforms Ireland Limited
Merrion Road
Dublin 4
Ireland
If you visit our profiles on Facebook or Instagram or interact with our content, Meta may process personal data.
We have only limited influence over this data processing by Meta.
Please therefore also refer to Meta’s privacy information.
18. External Links
Our website contains links to external websites.
The respective operators are solely responsible for the content and privacy practices of external websites.
We recommend that you consult the privacy information provided on external websites when you visit them.
19. Data Transfers Abroad
When we use external service providers, personal data may also be processed or stored outside Switzerland.
Data is disclosed abroad only if the statutory requirements are met.
If a recipient is located in a country with an adequate level of data protection, the transfer may take place on that basis.
If there is no adequate level of data protection, recognised standard data protection clauses or other safeguards provided for by law may be used in particular.
The FDPIC recognises, among other things, the European Commission’s standard contractual clauses as a possible basis for data transfers to countries without an adequate level of data protection, provided that the requirements of Swiss data protection law are taken into account.
20. Data Processors and Service Providers
We may use external providers to operate our website and deliver our services.
These providers may process personal data on our behalf.
We select such service providers carefully and, where necessary, enter into contractual agreements to ensure processing in compliance with data protection requirements.
21. Data Security
We take appropriate technical and organisational security measures to protect personal data against loss, unauthorised access, misuse, alteration or unlawful disclosure.
Our security measures are reviewed in line with technological developments and adapted where necessary.
However, complete protection against all risks cannot be guaranteed.
22. Rights of Data Subjects
Under the Swiss Federal Act on Data Protection, you have in particular the right to request information about whether we process personal data concerning you and, if so, which data.
Depending on the applicable law, you may have the following rights in particular:
- right of access
- right to rectification
- right to erasure
- right to receive your data or to data portability
- right to restrict certain processing activities
- right to object
- right to withdraw consent previously given
To exercise your rights, you can contact us using the contact details provided above.
We may request appropriate evidence to verify your identity.
The FDPIC expressly points out that data subjects may in particular request access to, rectification of and, where applicable, erasure of their personal data.
23. Right to Lodge a Complaint
If you believe that the processing of your personal data violates applicable data protection law, you may contact the competent data protection supervisory authority.
In Switzerland, this is:
Federal Data Protection and Information Commissioner (FDPIC)
Further information can be found on the FDPIC’s website.
Where the GDPR applies, you may also have the right to lodge a complaint with a competent European data protection supervisory authority.
24. Changes to This Privacy Policy
We may amend this Privacy Policy at any time, in particular if our website, the services we use or the legal requirements change.
The current version published on this website applies.
Last updated: September 2026